Privacy Policy

1. Who we are Welcome to Smart Home Helper (“we”, “our”, or “us”). We are based in Penzance, Cornwall, and provide remote smart home and tech support services across the UK. We are committed to protecting your privacy and keeping your personal data safe.

2. What information we collect We only collect the information we absolutely need to help you. When you fill out our contact form or email us, we typically collect:

• Your Name
• Your Email Address
• Details about your tech issue or smart home setup

3. How we use your information We use your information purely to run our business and provide you with support. Specifically, we use it to:

• Reply to your inquiries and arrange support sessions.
• Provide the tech support you have requested.
• Send invoices and manage billing.

4. How we store and protect your data Your information is sent securely to our business email system (hosted by Google Workspace). We do not store your data on public servers, and we use strong security measures (like two-factor authentication) to ensure your information stays private.

5. Sharing your data We will never sell, rent, or trade your personal information to any third parties or marketing companies. We would only ever share your data if strictly required to do so by UK law.

6. Your Rights Under UK data protection law (UK GDPR), you have rights regarding your personal data, including the right to:

• Ask for a copy of the data we hold about you.
• Ask us to correct any inaccurate information.
• Ask us to delete your personal data from our systems.

If you would like to exercise any of these rights, or if you have any questions about how your data is handled, please contact us at: GDPR@SmartHomeHelper.co.uk.

Last updated: March 2026